Company Folders' products come with a lifetime warranty, a testament to our great pride in the fine craftsmanship of our products. If there is a defect in the materials or workmanship, we will gladly replace the product (or, in rare cases, refund you at our discretion).
This warranty is valid at any point after purchase, so long as the claim is made by the person or business that purchased the original products and a proof of purchase is provided.
Damages not covered under this warranty are those resulting from abuse, normal wear and tear, or improper storage, as well as cosmetic damages that do not affect the functionality of the product (such as scratches, creases, bending). Any damage to or loss of materials contained in one of our products, loss of use, loss of time and similar expenses are not covered under this warranty. The lifetime warranty also does not include our presentation boxes/totes, binders, and non-conformer expandable pocket folders.
Our products are expertly crafted but may contain some slight imperfections, such as minor color variations between products printed with four color process (CMYK). These imperfections are not considered defects.
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage, a clear description of the problem, and the number of items affected in an email to our customer support team at firstname.lastname@example.org. If the shipping box is also damaged, please send us a picture of that box along with its tracking number. In many cases, we can start the processes of reprinting those defective items immediately. However, those reprinted items will not be shipped until the damaged items have been received.
If the damage/defect cannot be verified over the phone or via email contact, we may require that the item be returned to Company Folders for inspection before a determination can be made as to the state of the product.
For more information, please call us directly at (248) 738-7600 Monday - Friday, 9am - 6pm EST.
Company Folders will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Company Folders representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does Company Folders reimburse (or provide credit) for return-shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Company Folders support as to how the return should be handled prior to placing the items back in transit to Company Folders.