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Shipping Protection

You're Covered

If damage occurs during transit, we'll provide a refund or replacement with free shipping.

If 10% or less of your order has been damaged during shipping, you will receive a refund (or, in rare cases, a replacement with free shipping). If more than 10% but less than 25% of your order has been damaged during shipping, you will be able to choose between a replacement or refund. If 25% or more of your order has been damaged during shipping, we will provide replacement products. In cases of replacement, your production time will be expedited; the exact production time will depend on our current capacity. For more information, please read the "Warranty Policies" section of our Terms of Use.

Need to file a claim? Visit our Replacements and Refunds page.