Conduct on the Site
Use of Information
You agree that we are free to use any comments, information or ideas contained in any communication you may send to us, without notice, compensation or acknowledgement to you, for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products and services and creating, modifying or improving the Website or other products or services.
We reserve the right in our sole discretion to terminate or restrict your use of the Website, without notice, for any or no reason, and without liability to you or any third party.
The entire content of the Website, including but not limited to text, graphics and code, is the property of Company Folders, Inc. Copyright 2009 Company Folders, Inc. ALL RIGHTS RESERVED. We grant you permission to electronically copy and print hard copy portions of the Website solely for your own personal, non-commercial use, provided that you do not change or delete any proprietary notices from downloaded or printed materials. Any other use, including but not limited to the reproduction, distribution, display or transmission of the Website content is strictly prohibited, unless authorized by us in writing.
All trademarks, service marks and trade names of Company Folders, Inc. used on the Website are trademarks or registered trademarks of Company Folders, Inc. in the U.S. and/or other countries. They may not be used without our prior express written permission. All other trademarks that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to or endorsed by us.
Use of Content / Materials
By submitting or sending your information, artwork, data, text, images, graphics, photos or any other content, you understand that these materials are the sole responsibility of the person from which the materials originated. This means that YOU are entirely responsible for all content that you use, send, upload, post or transmit to us. Company Folders is not responsible or liable for any materials you send us. Company Folders cannot control the materials submitted by its customers and does not guarantee the accuracy, integrity or quality. By submitting or sending materials to Company Folders, you take responsibility and signify that you are the rightful owner of the material and have the rights to produce any trademark or registered content. Company Folders will not be held liable for the content or materials its customers choose to print. You also agree that we are free to use any materials you may submit to us (without notice, compensation, or acknowledgement to you) for promoting our company and its products.
Payments and Pricing
All payments must be paid in full before services are rendered. The prices listed on the site do not include shipping costs, it is an extra charge. There is a standard trade practice of 10% overs and unders that apply to all orders. Prices are subject to change without notice. Estimates/quotes are valid for 30 days and can change thereafter. There are no charges for electronic artwork submitted in acceptable programs. For more information contact a Company Folders representative.
Returns, Refunds and Damaged Goods
If the product(s) you receive from Company Folders are defective or arrive in a damaged condition, Company Folders will reprint and ship them for free as long as you return them to us within 365 days of ordering. To arrange for a return, contact us directly at (248) 738-7600. In certain rare situations and at Company Folders' discretion, we may refund your money instead of reprinting.
To expedite the return process, send an email to our customer support team at firstname.lastname@example.org with a digital image of the damage or defect, a clear description of the problem, and the number of items affected. In most cases, reprinting of defective items will begin immediately. If we cannot verify the damage over the phone or via e-mail, we may require that the product(s) be shipped to us before reprinting begins. Reprinted items will not be shipped until we have received the damaged or defective items.
Products damaged due to normal wear-and-tear (such as bending and scratching), improper care or abuse will not be replaced or refunded. Products that have been stored in improper conditions (including but not limited to temperatures lower than 35 degrees or higher than 100 degrees Fahrenheit) will not be replaced or refunded. We reserve the right to deny a return request if we determine that the damage or defect is due to wear-and-tear, improper care or abuse. Four color process (CMK) printing may result in small color variations between products; these variations are not considered defects.
Company Folder will not be held liable for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, or Punctuation. By submitting/approving your proof to Company Folders, you agree to the following terms:
“I have verified the layout, artwork, spelling, and any other content are correct. I understand that my project will
print exactly as it appears in the proof, and that I will not be able to make changes after my proof has been
approved. I assume all responsibility for any typographical errors.”
Company Folders can cancel an order prior to final proof approval. Our customer service department will notify you of any charges that are applied depending on which stage of the process your order is in. If an order is cancelled, you are responsible for charges that have been accumulated including and not limited to proofs, graphic design services, and/or administrative fees. These fees will be subtracted to the amount you have paid. If you have not yet paid, these charges will still be your responsibility to pay for and will be charged to the credit card submitted on your order. Minimum cancellation fee is $50.00.
Shipping and Delivery
FOB factories are located in Michigan, California, and Wisconsin. Not all products are made at all locations. We normally ship UPS Ground inside the Continental U.S. For larger shipments we will use a more economical motor freight. Inside deliveries must be indicated and may require additional charges. Company Folders cannot be responsible for any delay in delivery caused by weather conditions, natural disasters, customs issues, or any other circumstances beyond our control. Our shipping times and delivery dates are estimated based upon information provide by the shipping companies. If a shipment is not delivered because of an error made by the customer, we will reship the package with corrected address and charge the customer any additional shipping fees that we incur. If an address correction is needed the customer is responsible for these charges. We will happily split shipment between two different locations at no charge. There is a $24.00 charge for each additional address after that.
Company Folders will send out a reasonable amount of free samples to potential clients via ground shipping. Not all combinations are available on every sample. We will do our best to provide a sample of the product, stock, and imprint method so you can get a feel for what you are looking to do. Samples will be of previous projects we have created. Additional charges apply for air shipment of samples
Warranty Disclaimer & Liability Limit
By using the Website, you agree to receive electronic communications from us. You agree that any notice, agreement, disclosure or other communication that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing.
It is understood that all agreements are made in Michigan, any services performed by Company Folders, Inc shall be deemed performed in Oakland County, Michigan, and any disputes arising there under shall be governed in all respects by Michigan law. Jurisdiction and Venue regarding any disputes arising out of this agreement and the relationship of the parties shall be proper in the Michigan State and Federal Courts
April 9, 2015