{"id":9324,"date":"2022-03-15T09:03:54","date_gmt":"2022-03-15T13:03:54","guid":{"rendered":"https:\/\/www.companyfolders.com\/blog\/?p=9324"},"modified":"2022-03-15T09:03:55","modified_gmt":"2022-03-15T13:03:55","slug":"case-study-customer-experience-keeps-design-firm-coming-back","status":"publish","type":"post","link":"https:\/\/www.companyfolders.com\/blog\/case-study-customer-experience-keeps-design-firm-coming-back","title":{"rendered":"Case Study: Outstanding Customer Experience Keeps Design Firm Coming Back"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-9166\" src=\"https:\/\/www.companyfolders.com\/blog\/media\/2022\/01\/custom-two-pocket-medical-folders.jpg\" alt=\"Custom Two-Pocket Medical Folders\" width=\"1200\" height=\"671\"><\/p>\n<p><strong>Company Overview<\/strong>: <a href=\"https:\/\/connectswfl.com\/\">Connect SWFL<\/a> is a Florida agency with a team of experienced designers and computer technicians that specializes in web design, graphic design, and managed IT services.<\/p>\n<p><strong>Problem<\/strong>: Stephanie See, Connect SWFL creative director, had a client who needed an upscale <a href=\"https:\/\/www.companyfolders.com\/presentation-folders\">presentation folder<\/a> to provide customers with information on their services.<\/p>\n<p><strong>Story<\/strong>: Stephanie See\u2019s client, a Florida plastic surgeon, needed an upscale presentation folder that reinforced his clinic\u2019s high-end branding.<\/p>\n<p>See had worked with <a href=\"https:\/\/www.companyfolders.com\/\">Company Folders, Inc.<\/a> before and the outstanding experience led her to recommend the company for this project. Eager to meet the client\u2019s exact standards, See worked with Print Project Director Jennifer Grubb to come up with a quote that worked for them.<\/p>\n<p>\u201cWe did six quotes, but that\u2019s not unusual,\u201d said Grubb. \u201cWe always want to make sure our customers are getting exactly the product they want to represent their brand. When it\u2019s your image, we know how important it is to make it perfect.\u201d<\/p>\n<p>The client ultimately chose the <a href=\"https:\/\/www.companyfolders.com\/square-corners-two-pocket-presentation-folder\">Square Corners Two Pocket Presentation Folder<\/a> in 100lb Deep Black Linen imprinted with <a href=\"https:\/\/www.companyfolders.com\/imprint-methods\">clear non-metallic foil, one debossed area and one PMS color<\/a>.<\/p>\n<p>Grubb worked closely with See to make sure the design translated perfectly to print.<\/p>\n<blockquote>\n<h4>&#8220;There was plenty of communication with Jennifer to make sure the project would be exactly what we wanted.&#8221;<\/h4>\n<p>&#8211; Stephanie See, creative director at Connect SWFL<\/p><\/blockquote>\n<p>\u201cOur design agency prepared the artwork and collaborated with Company Folders on the best way to execute the custom design,\u201d said See. \u201cThere was plenty of communication with Jennifer to make sure the project would be exactly what we wanted.\u201d<br \/>\n<a href=\"https:\/\/www.companyfolders.com\/blog\/media\/2022\/01\/clear-non-metallic-foil-presentation-folders.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-9186\" src=\"https:\/\/www.companyfolders.com\/blog\/media\/2022\/01\/clear-non-metallic-foil-presentation-folders.jpg\" alt=\"Clear Non-Metallic Foil Presentation Folders\" width=\"300\" height=\"168\"><\/a><br \/>\nThe quote process took close to a month, but once the final quote was accepted, ordering went very smoothly.<\/p>\n<p>\u201cIt was very simple, and the estimates were provided promptly. Jennifer called to discuss the project to make sure every detail was taken care of,\u201d said See.<\/p>\n<p>The folders went into production the day after the quote was approved. An issue with foil being on backorder delayed shipping a few days, but it was still delivered quickly.<\/p>\n<p>\u201cWe were not facing any time constraints,\u201d said See. \u201cHowever, we were pleased with the swift production and delivery time.\u201d<\/p>\n<p>In the end, the customer was delighted with the entire experience.<\/p>\n<p>\u201cThe quality of the folder was excellent and was exactly what we were looking for,\u201d said See. \u201cWe are extremely happy with the results and the customer service we received. Would absolutely recommend Company Folders.\u201d<\/p>\n<p><strong>Product<\/strong>: <a href=\"https:\/\/www.companyfolders.com\/square-corners-two-pocket-presentation-folder\">Square Corners Two Pocket Presentation Folder<\/a> in 100lb Deep Black Linen imprinted with <a href=\"https:\/\/www.companyfolders.com\/imprint-methods\">clear non-metallic foil, one debossed area and one PMS color<\/a>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9176 size-full\" src=\"https:\/\/www.companyfolders.com\/blog\/media\/2022\/01\/custom-debossed-black-file-folders.jpg\" alt=\"Custom Debossed Black File Folders\" width=\"600\" height=\"336\"><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9176 size-full\" src=\"https:\/\/www.companyfolders.com\/blog\/media\/2022\/01\/presentation-folders-designed-plastic-surgeon.jpg\" alt=\"Presentation Folders Designed for Plastic Surgeon\" width=\"600\" height=\"336\"><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9176 size-full\" src=\"https:\/\/www.companyfolders.com\/blog\/media\/2022\/01\/black-linen-presentation-folders.jpg\" alt=\"Black Linen Presentation Folders\" width=\"600\" height=\"336\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company Overview: Connect SWFL is a Florida agency with a team of experienced designers and computer technicians that specializes in web design, graphic design, and managed IT services. Problem: Stephanie See, Connect SWFL creative director, had a client who needed an upscale presentation folder to provide customers with information on their services. Story: Stephanie See\u2019s [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":9300,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"class_list":{"0":"post-9324","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-case-study","8":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Case Study: Outstanding Customer Experience Keeps Design Firm Coming Back<\/title>\n<meta name=\"description\" content=\"Connect SWFL needed an upscale, custom presentation folder for a client who wanted to share information on their medical services. 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