Ordering FAQ
This section answers your questions regarding placing orders, contacting our customer service agents if you need assistance, tracking your order once it has shipped, receiving proofs of your order, making changes to orders if necessary and acceptable forms of payment.
Can I use an ink color not listed?
Yes. Contact us directly and we will work with you to meet your needs.
Can I have my imprint in more than one color?
Yes. We offer many options to our valued customers. Just contact us and we will work with you to meet your needs.
Are proofs available?
One free PDF proof of just your imprint copy is available. Any imprint changes may incur additional charges. A full copy product proof is also available for an additional charge. All proofs require additional production time to produce.
What is standard production time on orders?
Paper folders ship ground in 10 working days. Vinyl products ship ground in 15 working days. Ground shipments usually arrive at your location in 2 – 5 business days. Production time cannot begin until we have acceptable payment, proper artwork, complete ordering information and proofs are returned.
How can I get my shipment sooner?
Certain products can be rushed in-house for an additional charge. Next day and 2nd day shipping methods are also available for additional charges. Contact us for the best alternative to meet your needs.
How can I track my shipment?
We can provide you with a tracking number once your order has been shipped.
Can you deliver to a Post Office Box?
Sorry, we cannot deliver to a Post Office Box. Please provide street address for delivery.
Can I make changes to a placed order?
Usually you can. It depends on where the order is in production at the time you call. Additional charges may apply for changes. We will notify you of any additional costs.
How do I cancel an order?
Please call customer service immediately. If production has begun on your order, you will be responsible for charges for the work performed up to the point of cancellation.
Can I use my own logo?
Yes you can. There is no charge to add your logo to the imprint area of any standard item. Camera ready, black & white art, disks (MAC or PC) can be submitted for your custom logo or imprint. We can often use logos from letterheads or business cards. Fax copies, JPEG and PDF files are not usable. We also have a large library of standard manufacturing crests that are available. Let us know what you need. Call us prior to ordering with any questions you may have.
What forms of payment are accepted?
We currently accept VISA, MasterCard and American Express. Checks are also welcome, but need to be received and cleared prior to processing your order. Sorry, we cannot accept C.O.D.’s.
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